Service Guarantee
Guarantee for Commercial Services
We're so confident in the effectiveness of our programs, we offer a Triple Guarantee for our commercial customers that is unsurpassed in the business:
24-Hour Response Guarantee
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When you see a pest, you need service right away. Orkin makes it easy with a direct priority line to our national customer service department and to your local branch, where your request will receive a response within 24 hours.
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| Satisfaction Guarantee |
If during your regularly scheduled treatments you are not completely satisfied with the results, Orkin will retreat to your satisfaction or refund your last monthly payment. |
Reimbursement Guarantee
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If your company is fined by a regulatory agency due solely to a pest infestation, Orkin will reimburse you for any fines paid, not to exceed $50,000.* |
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*Your account must be current, under contract for more than 60 days, and your business must be compliant with sanitation and structural requests as noted on Orkin service reports. |
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Guarantee for Residential Services
There are guarantees, and then there are guarantees. It's pretty tough, however, to beat the ORKIN/PCO Services guarantee for our residential customers. It's the best in the business.
If you aren't happy with the results during your scheduled treatments we will re-treat the area at no charge. If you are not completely satisfied after re-treatment, we will work to solve the problem or refund your service payment. Guarantees like that bring a whole new meaning to the word, satisfaction.
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